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Shipping Info/Policies

Our current jewelry production time is 2-4 business days (3-7 business days for custom items). Please allow this time for us to make and ship your jewelry. Everything is handmade to order. 

DELIVERY TIMES

Free Standard Shipping on all U.S. orders over $50!

Standard Shipping - USPS Ground Advantages (3-5 days)

Delivery time is usually 3 to 5 business days from the date of shipment. While 3-5 business days is very common, there are times where it does take longer. We cannot guarantee delivery dates, as they are only estimations and we cannot be held responsible.

If you need the item delivered sooner, please select either the USPS Priority Mail or USPS Priority Mail Express options at checkout.

USPS Priority Mail* – Delivery 2-3 business days after date of shipment.

With the USPS Priority Mail option, your items will get delivered within 2-3 business days after the date of shipment, based on where you are located within the country. Priority mail also includes $100 in insurance on lost or damaged packages.


USPS Priority Express Mail* – Delivery is guaranteed 1-2 days from the date of shipment.

We will ship express items one to two business days after the order is submitted. For example, if you purchase your item on a Tuesday, we will ship off the item on Wednesday or Thursday and the item will be delivered Friday or Saturday. Priority Mail Express includes $100 in insurance coverage on lost or damaged packages.

*These options are only available for domestic mailing addresses.

INTERNATIONAL BUYERS

As for January 1 2021, we do not ship to most international countries. If you are in the U.K., Australia, New Zealand, Norway, please shop on our Etsy shop at www.wanderandlustjewelry.etsy.com. 


TRANSIT TIME
» All international orders are shipped USPS First Class Mail International. Delivery time differs for each country. The usual transit time is 10 - 20 days. However, occasionally packages can be delayed substantially up to 45 days due to the package going through customs. We have no control over how long your country's customs officials will hold a package, nor do we have any way of predicting how long they will take. I will not be held responsible for delivery times as it is out of my control. If you would like expedited international shipping, please message me before you make your purchase.

CUSTOMS FEES / DUTY CHARGES
» We are not responsible for any tax or custom fees associated with your purchase. Many countries will charge custom/tax fees in order to receive your package and I have no control over this. I recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable. These fees are NOT extra shipping charges.

TRACKING YOUR INTERNATIONAL ORDER
» The tracking numbers for international shipments only show where they are in the USA. Once they ship overseas, the tracking number will not be updated. Once your package is outside the US, there will be no update until it’s been delivered. The tracking will show your package still being at a major US city (like Miami, FL), but this doesn’t mean your package isn’t moving, it’s just that it’s moving overseas.

IF YOUR PACKAGE IS SENT BACK TO US

Any packages that are not claimed through your local customs officials and/or post office due to unpaid custom fees/taxes, incorrect address provided, etc. may get sent back to us. If the package is returned back to us for the reasons listed above, you will inquire a re-delivery fee & your original shipping costs are non-refundable.

PACKAGE PROTECTION

When you make a purchase at Wander and Lust Jewelry, we want to make sure it is delivered to you without issue. Get peace of mind with our delivery guarantee in the event your delivery is damaged, stolen or lost during transit. Package Protection covers lost, stolen, and damaged items so that you can rest easy knowing that you’re covered if one of your orders arrives damaged or doesn’t arrive at all.

How Does It Work

Normally, if a package is lost, damaged or stolen during transit, we will issue a claim with the carrier on your behalf and wait for the results of the claim investigation before issuing a refund or re-shipping the order - and in the case of damaged items, usually require visual proof of damage.

By selecting Package Protection at checkout, we are able to handle claims faster. You simply submit a claim on our claims portal and we'll issue a no hassle refund or replacement immediately.

When Is A Shipment Deemed 'Lost'?

We use the same rules that the carriers use for defining a lost shipment:

  • Carrier status states "delivered’", but you have not received it. Allow up to 7 business days but no longer than 15 days for United States domestic shipments (20 days for international shipments, including Canada) for your shipment to be delivered. Sometimes the carriers prematurely mark shipments as delivered and then issue a redelivery, and it then turns up in a secure location at your property or perhaps may be delivered to the wrong address that is caught and corrected by the carrier.
  • If your carrier status is not "delivered" and your tracking has not updated for 2 weeks from the ship date.

Shipping carriers may classify these situations as a ‘delay’ if there is a high number of shipments in their network, and they are aware of delays. As long as there are no known carrier delays, we will offer a refund or replacement right away.

What Is Considered 'Damaged'?

  • Items arrive damaged in transit - interior packaging is torn, bent, broken etc.
  • Some of your order is missing due to the box/envelope having broken open during transit

What Is Not Covered Package Protection?

  • Missing parcels or redelivery fees due to invalid / incorrect address information provided by you when you placed the order
  • Delays in transit (as defined by the carrier)
  • Orders that have not shipped yet
  • International orders stuck in customs - we can't be held responsible for customs delays. Please get in touch with your chosen carrier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees and these will be deducted from any refund that may be due
  • Items that are returned to us for a refund or exchange through our returns & exchanges portal
  • If you requested items to be left at a location other than the address you supplied with your order and they go missing - this waives the right to any claim as per carrier terms and conditions

How To Submit a Claim

  • If you purchased Package Protection at checkout and your order is lost, damaged or stolen, please submit a claim using our Package Protection Protection claims, Returns and Exchanges portal.

Our Policy For Handling Unprotected Shipments

If you do not elect to purchase Package Protection at checkout and your shipment is lost, damaged or stolen during transit - we will diligently follow the claims policy of your selected carrier to either locate the shipment or deem it as lost. This process can take up to 2-6 weeks, may require additional documentation from you and is at the discretion of the carrier.

If your shipment has GPS location or photographic evidence from the carrier that it has been delivered to the address on your order, is with a neighbor or at any other secure location and in good condition; we are not responsible for a refund or replacement.