Q: What is 14K Gold-Filled Jewelry? Can it be worn by people with sensitive skin?
A: Gold filled components contain 100+ times more real gold than gold plated components and are very durable and tarnish resistant. Gold filled jewelry is a beautiful, affordable alternative to solid gold, and can be worn by people with sensitive skin.
Q: How can I take care of my jewelry to ensure it lasts a lifetime?
A: Keep your jewelry dry. Apply makeup and hairspray before putting on your jewelry. Always take off your jewelry before showering, swimming or if you know you will be sweating a lot. After each wear, gently wipe each piece of jewelry clean of make up and skin oils with a jewelry polishing cloth. The best way to store your jewelry is in air-tight plastic baggies. Never keep your jewelry in the bathroom as humidity is the enemy. The rule of thumb is: always last on, first off.
Q: How long will it take to receive my package?
A: Our processing time takes 7 business days. For shipping time, it depends on which shipping method you choose at checkout. Please see our Shipping Info page for more information on estimated transit times.
Q: What if what I order doesn't fit? Can I exchange it for a different size or length?
A: Yes, of course. Just contact us at firstname.lastname@example.org within 14 days of delivery and we will work with you on your exchange. There may be additional fees for extra length on necklaces.
Q: What is your return and exchange policy?
A: We offer a 14 day full refund policy, and 30 day warranty on all jewelry (with the exception of custom pieces). Just contact us within 14 days of receiving your package to initiate your refund or exchange. Please see our Returns Policy page for full details.
Q: Where is your jewelry made?
A: All of our jewelry is handcrafted in our studio located in Central Florida. Proudly made in the U.S.A.
Q: Can you adjust a chain length if the option I want is not offered?
A: Yes, of course! Please email us here to ask about chain length options and we will assist.
Q: I am a bride interested in purchasing multiples of one item for my upcoming wedding. Can I get a discount?
A: First off congratulations! Yes, we do offer discounts on multiple items for brides. Please e-mail us here for the breakdown of our Bridal Discount Program.
Q: I am a retailer interested in wholesale pricing. Do you offer that?
A: Yes, we offer wholesale pricing to online and in-store retailers! Please e-mail us here for more information on pricing.
Q: Can you do custom jewelry?
A: Yes, we can work with you if you see something you like, and want to exchange out the color, size, shape or even create an entirely new jewelry piece! We love creating new items with our customers' input. Email us here to request a custom order.
Q: I am so happy with my purchase! How can I share the excitement about my new piece?